Refund policy

At Antojitos La Tarasca, we take pride in carefully preparing, packaging, and shipping every order. Please review our policies before completing your purchase.

1. FINAL SALE – NON-RETURNABLE ITEMS

ALL SALES ARE FINAL on the following products:

  • Candy, chocolates, chips, cookies, bread, and all edible products
  • Beverages and drink products
  • Supplements, vitamins, detox products, and weight management products
  • Personal care, health, and hygiene products that have been opened or used
  • Any perishable, temperature-sensitive, or consumable products

For health, hygiene, and safety reasons, we do not accept returns or exchanges on these products for change of mind, personal preference, or ordering mistakes.

2. FRAGILE ITEMS & SHIPPING RISKS

IMPORTANT SHIPPING DISCLAIMER

We do our best to carefully package all orders. However, fragile products such as chips, bread, cookies, crackers, and other delicate merchandise may arrive crushed, broken, or squished during shipping.

Customers who purchase fragile products together with heavy items, including beverages, cleaning supplies, bottles, and other bulky merchandise, acknowledge that the risk of crushing increases.

Shipping carriers may stack, drop, or mishandle packages during transit, which is outside our control.

By completing a purchase, customers acknowledge and accept the risk of minor crushing or breakage resulting from ordinary shipping pressure and carrier handling.

Refunds, replacements, or credits are not provided solely for minor cosmetic crushing or breakage associated with these disclosed shipping risks, to the extent permitted by law.

This does not limit customers’ rights to report products that arrive unsafe, unusable, materially damaged, defective, or different from what was ordered.

3. RETURNS ON NON-EDIBLE PRODUCTS

Returns may be considered for eligible non-edible merchandise, including unopened and unused household or cleaning products.

All return requests must:

  • Be submitted within 3 business days of delivery.
  • Receive authorization from our Customer Care team before the item is returned.
  • Include the order number, reason for return, and photographs when applicable.
  • Be returned unopened, unused, and in original condition and packaging.

Customers are responsible for return shipping costs on approved discretionary returns.

Original shipping charges are non-refundable for discretionary returns.

Unauthorized returns may be refused.

4. INCORRECT, MISSING, OR DAMAGED ITEMS

We carefully inspect and pack orders before shipment.

If you receive an incorrect, missing, defective, or materially damaged product, please contact Customer Care within 3 business days of delivery, whenever possible.

Please provide:

  • Your order number
  • Photographs of the product and shipping packaging
  • A description of the issue

We will review the claim and determine an appropriate resolution, including a replacement, refund, or other remedy when required.

The 3-business-day reporting period does not eliminate rights or remedies provided by applicable law.

5. UNDELIVERABLE OR REFUSED PACKAGES

Customers are responsible for providing accurate and complete shipping information, including apartment, suite, and unit numbers.

Packages returned due to incorrect or incomplete addresses, refusal of delivery, or failure to collect a package may be subject to:

  • A 20% handling and restocking fee, where permitted by law.
  • Original shipping charges.
  • Return shipping charges assessed by the carrier.

Any applicable fees will be deducted from an eligible refund.

Non-returnable consumable products, including candy, food, beverages, and supplements, are not eligible for resale or ordinary returns.

Any refund eligibility for these products will be reviewed according to the circumstances and applicable law.

6. SHIPPING DELAYS & CARRIER HANDLING

Once an order has been transferred to the shipping carrier, delivery times are estimates and are not guaranteed unless expressly stated otherwise.

We are not responsible for delays caused by weather, carrier disruptions, or other circumstances outside our reasonable control.

However, customers should contact us if a package is lost, never delivered, or arrives materially damaged so we can investigate and provide any remedy required by law.

7. REFUNDS & PROCESSING

Approved refunds will be issued to the original payment method whenever possible.

Refunds for discretionary returns exclude original shipping charges, return shipping expenses, and applicable disclosed restocking fees.

Refund processing times may vary depending on the payment provider or financial institution.

8. CUSTOMER ACKNOWLEDGMENT

By placing an order with Antojitos La Tarasca, customers acknowledge that they have been provided access to our Refund, Return & Shipping Policy.

Customers who affirmatively select the shipping-policy agreement checkbox confirm that they have reviewed and accepted the disclosed terms, including the risks associated with shipping fragile products.

Nothing in this policy limits any consumer rights or remedies that cannot legally be waived.

9. CUSTOMER CARE

Antojitos La Tarasca

Website: Latarasca.net

Text / WhatsApp: 951-421-9183

Customer Service Hours: 8:00 AM – 7:00 PM

For assistance with an order, please include your full name, order number, and a description of your concern.